By booking a service with Exquisite Valet, you agree to these terms and conditions. Services are provided by Exquisite Valet (Exquisite Valet), reachable at 0800 208 8885 or office@exquisitevalet.com.
Bookings can be made online or by telephone. Cancellations with less than 24 hours' notice may incur a cancellation fee. We reserve the right to reschedule appointments due to adverse weather conditions that prevent safe working.
The customer is responsible for ensuring the vehicle is accessible at the agreed time and location. Additional waiting time beyond 15 minutes may be charged. We require level, hard-standing access within reasonable distance of the vehicle.
We carry full public liability insurance. We are not liable for pre-existing damage to vehicles, nor for damage caused by conditions outside our control. Any additional work identified during a service will be discussed with the customer before proceeding — we will not carry out additional work without approval.
Results are dependent on the vehicle's condition, paint type, and age. We set realistic expectations at booking and will advise if a desired outcome is not achievable. We do not guarantee the removal of all scratches, stains, or odours — we advise on the most likely outcome before work begins.
Payment is due on completion of the service unless a prior arrangement has been made. We accept cash, bank transfer, and card payment. Fleet and commercial accounts may be invoiced on agreed terms.
Any concerns should be raised on the day of service where possible. Written complaints should be submitted to office@exquisitevalet.com within 48 hours of service completion. We will respond within 2 business days.
Last updated: August 2026.